Frequently asked questions.
Direct answers for patients, clinicians, medical aids, HMOs, employers, laboratories, pharmacies, riders and enterprise partners evaluating Ambulant+ Contactless Medicine.
Ambulant+ and Contactless Medicine
What is Ambulant+?
Ambulant+ is a governed Contactless Medicine ecosystem by Cloven Technology Impilo. It connects patients, clinicians, supported connected devices, MedReach diagnostics, CarePort pharmacy fulfilment and InsightCore programme intelligence through one coordinated digital health infrastructure.
What is Contactless Medicine?
Contactless Medicine is a more complete model of remote care. It combines virtual consultation with supported clinical devices, structured patient profile data, home diagnostics, medicine fulfilment, reminders, adherence signals and governance-aware intelligence.
How is Contactless Medicine different from ordinary telemedicine?
Ordinary telemedicine is often limited to video, audio and patient self-reporting. Contactless Medicine adds objective care inputs such as vitals, auscultation, otoscopy, longitudinal wearable signals, diagnostics, pharmacy fulfilment and structured follow-up where appropriate.
Is Ambulant+ an emergency service?
No. Ambulant+ is not an emergency service. In a medical emergency, users must contact local emergency services immediately.
Patients
How do patients get started?
Patients create a protected account, complete their profile, add medical-aid or payment details where supported, connect supported devices, book a clinician and use MedReach or CarePort where clinically and operationally appropriate.
Can patients add medical-aid details?
Yes, where supported. Patients can add medical-aid details to their profile, and selected journeys may support payment-status or eligibility preflight before care proceeds. Cover, claims and reimbursement still depend on scheme rules, provider status and configuration.
Can patients use wallet, card or cash pathways?
Yes, where configured. Ambulant+ can support wallet funding, card or other payment pathways for consultations, devices, diagnostics, fulfilment and care plans, depending on the deployment model.
Can family members or care partners participate?
Yes, where permissions and workflows allow. Examples include a parent joining a child’s consultation remotely, couples attending fertility sessions from different locations, or multidisciplinary care sessions involving more than one clinician.
Clinicians
Does Ambulant+ replace a clinician?
No. Ambulant+ supports clinician-led care. It provides device context, structured information, documentation pathways and operational workflows, but professional clinical judgement remains essential.
Can clinicians work remotely?
Yes, where appropriate. Clinicians can work remotely if they meet professional, regulatory, privacy, platform-readiness and clinical-governance requirements.
What does clinician onboarding include?
Clinician onboarding can include account creation, professional verification, identity/KYC checks, training, device-workflow readiness, compliance guidance, commercial terms, payment setup and activation checks.
Can clinician admin staff work remotely?
Yes, where role permissions allow. Administrative users should access only the information required for their function and must comply with confidentiality, consent and platform rules.
Supported devices
Which devices are supported?
Ambulant+ focuses on four supported device categories: Health Monitor, Digital Stethoscope, HD Otoscope and NexRing. This avoids unsupported wearable sprawl and keeps device use mapped to defined Contactless Medicine workflows.
What does the Health Monitor support?
The Health Monitor supports multi-parameter vital-sign workflows such as blood pressure, heart rate, oxygen saturation, temperature, glucose and ECG-screening context where available and appropriate.
What does the Digital Stethoscope support?
The Digital Stethoscope supports heart and lung sound capture, playback and clinician review in device-supported remote consultations.
What does the HD Otoscope support?
The HD Otoscope supports image and video capture for ear assessment and selected visual-inspection workflows where remote review is clinically appropriate.
What does NexRing support?
NexRing supports longitudinal signals such as heart-rate trends, sleep, readiness, recovery, activity and temperature-variation context. It can support wellness and fertility-related features where configured and clinically appropriate.
Are the devices certified or registered?
The supported device set is understood to have manufacturer-supplied CE, regional FDA, TÜV and SAHPRA documentation. Public claims should still be tied to the exact device, documentation, jurisdiction, intended use and deployment context.
Do device readings diagnose patients automatically?
No. Device data supports clinician review and care navigation. It should not be treated as automatic diagnosis or a substitute for urgent, emergency or in-person care where required.
MedReach diagnostics
What is MedReach?
MedReach is the Ambulant+ diagnostics operations layer for home phlebotomy, specimen collection, laboratory coordination, chain-of-custody visibility and result-routing workflows.
Is MedReach a laboratory?
No. MedReach coordinates diagnostics operations. Laboratory testing remains subject to participating laboratories, applicable standards, clinical indication and operational agreements.
Who uses MedReach?
MedReach supports patients, clinicians, phlebotomists, laboratories, medical aids, HMOs, employers and care programmes that need structured home diagnostics and result-routing workflows.
Can MedReach support payer-funded diagnostics?
Yes, where configured. MedReach can support diagnostic billable events, coverage workflows, payer-funded screening, chronic monitoring and programme reporting.
CarePort pharmacy fulfilment
What is CarePort?
CarePort is the Ambulant+ pharmacy fulfilment layer for eRx continuity, medicine preparation, SKU readiness, rider dispatch, patient updates, proof-of-delivery and payout visibility.
Is CarePort a pharmacy?
No. CarePort coordinates fulfilment workflows. Dispensing, counselling and pharmacy obligations remain subject to the participating pharmacy and applicable regulation.
How does CarePort support medication adherence?
CarePort connects eRx, pharmacy preparation, medicine delivery and proof-of-delivery with reminders and adherence workflows where configured. This helps medication continuity become visible rather than fragmented.
Can riders use CarePort?
Yes. CarePort supports verified rider workflows including handover, route progression, patient-update boundaries, proof-of-delivery, exception reporting and earnings visibility.
Medical aids, HMOs and sponsors
How does Ambulant+ help medical aids?
Ambulant+ helps medical aids and HMOs fund earlier intervention, remote monitoring, medication adherence, diagnostics, pharmacy fulfilment, wellness rewards and claims visibility before avoidable complications become high-cost events.
Can medical aids see member data?
Visibility should be consent-aware, role-based and purpose-specific. Medical aids may need claims, authorisation, coverage and clinical-context visibility, while employers should generally receive aggregated or permissioned programme visibility rather than inappropriate patient-level disclosure.
Can sponsors create reward programmes?
Yes, where configured. Rewards can be linked to evidence such as medication adherence, activity, sleep, wellness participation, device engagement and programme milestones, subject to consent and sponsor rules.
Can users sign up to medical-aid or sponsor offerings inside Ambulant+?
Yes, where the client has enabled that route. Ambulant+ users may be able to view participating scheme, HMO, employer or sponsor offerings and begin eligibility or signup workflows from inside the platform.
Privacy, safety and governance
How is patient privacy protected?
Ambulant+ is designed around protected workspaces, role-based access, consent-aware sharing, auditability and careful data-handling language. Final compliance depends on deployment, contracts, policies and operating jurisdiction.
Can employers see patient-level clinical information?
Not by default. Employer or corporate-sponsor visibility should be limited by consent, role, purpose and law. Programme dashboards should generally emphasise aggregated and purpose-specific reporting.
Does Ambulant+ provide automatic diagnosis?
No. Ambulant+ may support insights, trends and workflow prompts, but diagnosis, prescribing, referral and escalation remain clinician-led responsibilities.
When should users seek urgent care instead?
Users should seek urgent or emergency care immediately for severe, rapidly worsening, life-threatening or concerning symptoms. Ambulant+ should not delay emergency care.
The best way to understand Ambulant+ is to walk through a real care journey.
Patients, clinicians, laboratories, pharmacies, riders, medical aids and partners can request a structured walkthrough built around the workflow they need to evaluate.
Enter the right Ambulant+ workspace.
Ambulant+ separates public information from protected workspaces, giving patients, clinicians, pharmacies, diagnostics teams, clients and administrators a role-appropriate route into the platform.