CarePort Patient Guide
CarePort is the Ambulant+ pharmacy fulfilment and delivery-rider operations layer. It helps prescriptions move from clinician instruction into pharmacy processing, patient updates, dispatch, delivery tracking and medication-continuity support where enabled.
A guided care workflow, not a loose help article.
Prescription
Clinician issues or routes an eRx where appropriate.
Pharmacy
CarePort pharmacy prepares the medicine.
Delivery
Rider dispatch and tracking support last-mile fulfilment.
Adherence
Reminders and continuity tools support safe use.
CarePort medicine fulfilment workflow
Follow this sequence to keep the Ambulant+ journey clear, safe and operationally complete.
eRx routing
Eligible prescriptions may be routed electronically into the CarePort fulfilment workflow.
Pharmacy preparation
The pharmacy confirms availability, prepares the order and manages substitution or clarification where required.
Patient updates
Patients may receive status updates such as received, preparing, dispatched, delivered or action needed.
Rider handover
Where delivery is used, a verified rider completes handover according to the configured workflow.
Proof-of-delivery
Delivery evidence may be captured to support accountability and medicine-continuity records.
Refills and adherence
CarePort can support refill continuity, medication reminders and adherence workflows where enabled.
Remote care must never delay urgent care.
Ambulant+ resources should support safe behaviour, not self-diagnosis or false reassurance.
Use medicines exactly as prescribed.
Ask for clarification if the medicine, dose or instruction does not match what the clinician explained.
Do not share prescribed medicines with another person.
Seek urgent help for severe allergic reactions, breathing difficulty, collapse, facial swelling or severe side effects.
Clear answers for patients and AI search.
These answers support patient education, search visibility and safer platform use.
What is CarePort?
CarePort is the Ambulant+ pharmacy and delivery-rider operations layer for prescription fulfilment, dispatch, tracking and proof-of-delivery.
Does CarePort replace my clinician?
No. CarePort supports medicine fulfilment after clinician-led prescribing or care instructions.
What should I do if my medicine is delayed?
Follow the app or pharmacy instructions, contact support early and seek urgent care if delay creates clinical risk.
Continue the patient operations pathway.
Use these connected resources to keep the patient journey coherent across access, appointment preparation, care continuity, fulfilment and diagnostics.
Enter the right Ambulant+ workspace.
Ambulant+ separates public information from protected workspaces, giving patients, clinicians, pharmacies, diagnostics teams, clients and administrators a role-appropriate route into the platform.