Create, protect and access your Ambulant+ patient workspace.
Ambulant+ patient access is designed around safe identity, clear recovery options and future-ready sign-in. Patients can create a standard or Premium account, sign in with email and password, request a one-time email code, and add a passkey for faster access on supported devices.
This guide explains how each access method works, what patients should set up first, how passkeys protect privacy and what to do if a sign-in method is not available yet.
One account. Multiple safe ways to sign in.
Create a standard or Premium patient account.
Sign in with email and password or email OTP.
Add passkey from Settings → Security after first sign-in.
Use passkey login with device unlock where supported.
Choose the right starting point.
Patient access starts with the pathway that matches your needs. Standard access gets you into the protected workspace; Premium access is for enhanced personal-health management where available.
Standard patient account
Create a protected patient workspace for your profile, appointments, records, care context, reminders, CarePort medicine fulfilment and MedReach diagnostics where available.
Create standard accountPremium patient access
Choose Premium where advanced health intelligence, richer trends, supported device pathways, care-centre features or eligible promotional bundles are available.
Explore Premium signupReturning patient sign-in
Use your email and password, request a one-time email code or sign in with a passkey after you have added one from Security settings.
Sign in to Patient AppThe safest patient account flow is stepwise.
Ambulant+ should guide patients from basic account creation to richer security, profile readiness and care continuity without making passkey setup feel like a barrier.
Choose your access route
Start with a standard patient account or select Premium where premium services, device bundles or care-centre features are available for your pathway.
Create your identity profile
Enter your name, email, date of birth, contact details and required address information so your workspace can support bookings, fulfilment and care coordination.
Set a strong password
Use a password with at least 8 characters, including uppercase, lowercase, number and symbol, then keep it private.
Complete profile readiness
Add medical-aid details where supported, allergies, medication context, delivery preferences and other information needed for safer care workflows.
Add a passkey after first sign-in
After you are inside the patient app, go to Settings → Security → Add passkey to enable faster future sign-in on supported devices.
Use secure recovery options
If you forget your password, use the password recovery flow. If you need passwordless access, request a one-time email code where supported.
Sign-in methods patients can understand.
The login page should keep the language simple: password, email OTP and passkey where supported. Passkey is the secure umbrella term; Face ID, fingerprint and device lock are examples of device unlock methods.
Email and password
The standard returning-patient method. Enter the email attached to your patient account and your password.
Email OTP
Request a 6-digit sign-in code by email. The code is time-limited, can be used only once and should never be shared with anyone.
Passkey sign-in
After setup, use your device unlock method, such as Face ID, fingerprint, Windows Hello, Android device lock, device PIN, password manager or security key where supported.
How passkey sign-in works.
Sign in with passkey lets patients access their Ambulant+ patient account using the secure unlock method already supported by their device, browser, password manager or security key.
Sign in first → open Settings → Security → Add passkey → confirm with device unlock → use Sign in with passkey next time.
A passkey must be added after you first sign in with email/password or email OTP.
Passkey login is not a separate Face ID route or separate fingerprint route; it uses your device’s supported secure unlock method.
Ambulant+ stores a public credential reference, not your fingerprint, face scan or device PIN.
Your device keeps the private key securely and unlocks it locally after you confirm it is really you.
If no passkey exists yet, sign in with email first and add one from Settings → Security.
You can manage or remove passkeys from Security settings where enabled.
Privacy wording for patients.
Ambulant+ does not store your fingerprint, face scan or device PIN. Your fingerprint or face scan never leaves your device. Your device only confirms securely that it is really you, then Ambulant+ uses the public credential reference to complete sign-in.
Safe account habits.
Use your own email address and device for account setup wherever possible.
Do not share your password, OTP code, device PIN or passkey confirmation with anyone.
Ambulant+ staff should never ask for your password or one-time sign-in code.
Use password reset only from the official Ambulant+ patient app flow or official email link.
Keep your phone, tablet, computer and password manager protected with a device lock.
Account access is not emergency care.
Ambulant+ helps patients access their protected workspace and remote-care tools. It is not an emergency service. If symptoms are severe, rapidly worsening or life-threatening, contact local emergency services immediately.
In a medical emergency, contact local emergency services rather than relying on account access or remote consultation.
Clear answers reduce login anxiety.
Do I need to create a passkey before I can use Ambulant+?
No. You first sign up or sign in using email and password or email OTP. After you are inside the patient app, you can add a passkey from Settings, then use passkey sign-in in future on supported devices.
Does Ambulant+ store my fingerprint or face scan?
No. Ambulant+ does not store your fingerprint, face scan or device PIN. Your device uses those methods locally to unlock a private key. Ambulant+ stores the public credential reference needed to confirm the sign-in securely.
What happens if I click Sign in with passkey before adding one?
No passkey will be available yet. Sign in with email and password or email OTP first, then add a passkey from Settings → Security.
Can I still use email OTP if I forget my password?
Where supported, email OTP lets you request a one-time code for sign-in. You can also use the password recovery flow to reset your password safely.
What is the difference between Standard and Premium signup?
Standard access is the starting patient workspace. Premium access may unlock advanced analytics, richer health trends, supported device insights, family or care-centre features and eligible promotional pathways where available.
Enter the right Ambulant+ workspace.
Ambulant+ separates public information from protected workspaces, giving patients, clinicians, pharmacies, diagnostics teams, clients and administrators a role-appropriate route into the platform.