Getting started as an Ambulant+ patient.
This is the master patient journey guide for Ambulant+. Use it to create your account, secure access, complete your profile, book a clinician, prepare for your session, follow treatment plans, use CarePort or MedReach, and turn Ambulant+ into a personal health management suite.
Follow this sequence to reduce failed bookings, weak triage, missed prescriptions, delayed tests and poor follow-up.
Follow the journey from first login to continuous care.
Ambulant+ works best when patients move through account access, profile readiness, booking, preparation, consultation and post-care continuity as one connected workflow.
Create and secure your account
Choose standard or Premium signup, sign in with email/password or email OTP, then add a passkey from Security settings where supported.
Complete your health profile
Add contact details, allergies, medication, conditions, prior history, emergency contacts, medical-aid details and delivery information where available.
Find a doctor and book care
Search available clinicians, choose the right appointment type, confirm time and prepare your care context before the session.
Prepare before the appointment
Describe symptoms clearly, charge devices, test your connection, join on time and complete supported lobby vitals before clinician review.
Attend the consultation
Join from a private, quiet and well-lit setting. Keep devices and medicines nearby and follow clinician instructions during the virtual session.
Continue care after the session
Review treatment plans, follow reminders, use CarePort or MedReach where ordered, and book follow-up with the same or another clinician.
Everything important now links from one place.
These resources expand the patient journey into focused operational guides for secure access, booking, preparation, after-care, CarePort, MedReach and ongoing health management.
Patient account access
Standard signup, Premium signup, password login, email OTP, passkey setup, recovery and biometric privacy explanation.
Find a doctor and book appointment
How to search clinicians, select appointment types, confirm readiness and prepare useful care context.
Prepare for your appointment
Symptom quality, triage details, lobby vitals, device charging, camera/audio checks and being on time.
After your consultation
Treatment plans, prescriptions, MedReach orders, reminders, follow-up booking and escalation instructions.
Personal health management
Health Passport, reminders, self-checks, home vitals, family care and longitudinal trend guidance.
CarePort patient guide
eRx routing, pharmacy preparation, dispatch updates, delivery tracking, proof-of-delivery and medication continuity.
MedReach patient guide
Lab orders, home blood draws, phlebotomist preparation, specimen handling, laboratory handover and results.
Profile readiness checklist
A complete profile helps clinicians prepare faster and reduces avoidable delays.
Better symptom descriptions
Strong triage helps the clinician understand risk, urgency and what to prepare before the session.
I have chest pain.
Central chest tightness for two days, worse when walking upstairs, associated with sweating and shortness of breath.
My child has fever.
Fever since yesterday evening, highest 39°C, reduced briefly after paracetamol, now with poor feeding and reduced wet nappies.
I feel dizzy.
Dizziness when standing for three days, worse in the morning, associated with palpitations and home BP readings around 95/60.
Prepare devices before the clinician needs them.
Device-supported care works best when the patient has charged, tested and understood the relevant device workflow before the appointment begins.
Health Monitor
Prepare blood pressure, oxygen saturation, temperature, glucose, heart-rate and ECG workflows where supported.
Digital Stethoscope
Prepare heart and lung sound capture, playback and follow-up comparison where clinician-led review supports it.
HD Otoscope
Prepare safe remote image capture for selected ear, nose, throat or skin workflows where appropriate.
NexRing
Understand sizing, wearing position, trend generation and longitudinal wellness context.
The care loop continues after the consultation.
A strong patient journey does not end with the video call. Ambulant+ should help patients move from clinician advice into prescriptions, diagnostics, reminders, follow-up and long-term health management.
Read after-care guideRead your consultation summary and treatment instructions.
Check whether prescriptions were routed to CarePort where available.
Check whether lab orders or home blood draw workflows were routed to MedReach where available.
Set or confirm medication reminders and care-plan tasks.
Book follow-up with the same clinician if continuity is important, or another clinician if needed.
Escalate urgently if symptoms worsen or clinician safety-net instructions are triggered.
Use Ambulant+ beyond one-off consultations.
Ambulant+ should feel like a personal health management suite: reminders, home vitals, self-checks, Health Passport, trend context, family care and prevention-focused follow-up.
Health Passport
Keep health context, vitals, records, summaries and care readiness easier to review over time.
Reminders
Use medication, hydration, appointment, follow-up and care-plan reminders where configured.
Home monitoring
Use supported readings and self-checks to prepare better reviews and recognise concerning changes earlier.
Know when not to wait.
Ambulant+ supports structured remote care, but emergency symptoms and certain clinical situations still require urgent or in-person assessment.
Call local emergency services immediately for severe, life-threatening or rapidly worsening symptoms.
Follow clinician instructions if you are advised to attend urgent or in-person care.
Do not rely on device readings alone if you feel seriously unwell.
Patient journey FAQ.
Short answers to the questions patients are likely to ask before their first Ambulant+ consultation.
What is the best first step for a new Ambulant+ patient?
Create a patient account, complete your health profile, prepare payment or medical-aid details, then review the patient account access and booking guides before your first consultation.
Can I use passkey sign-in immediately?
No. You first sign in with email and password or email OTP, then add a passkey from Security settings. After that, supported devices can use passkey sign-in.
What should I write in my symptom description?
Include when symptoms started, severity, progression, associated symptoms, triggers, medicines tried, home vitals and any red flags.
Should I take vitals before my appointment?
Where supported and appropriate, take requested lobby vitals before the session so the clinician has better context.
What happens after a consultation?
You should review your treatment plan, follow reminders, check prescription or diagnostic workflows, and book follow-up if advised.
Enter the right Ambulant+ workspace.
Ambulant+ separates public information from protected workspaces, giving patients, clinicians, pharmacies, diagnostics teams, clients and administrators a role-appropriate route into the platform.